Feedback, Complaints & Suggestions

We welcome feedback, complaints and suggestions from participants, families, carers, nominees, advocates, workers and other people connected with BuddyHub. You can use this form to tell us what went well, what did not go well, what could be improved, or to make a complaint. You can make a complaint without fear of punishment, disadvantage or loss of supports.

⚠ Emergency notice: If someone is in immediate danger or needs urgent medical, police or fire assistance, call 000 now. If your concern involves serious harm, abuse, neglect, exploitation, violence, unsafe supports or urgent safeguarding concerns, you can also contact the NDIS Quality and Safeguards Commission on 1800 035 544.

What would you like to tell us?

Is this about an urgent safety concern?

No

Yes, but nobody is in immediate danger

Yes, someone may be at immediate risk

If someone is in immediate danger, call 000 before submitting this form.

Do you need help to communicate with us?

Select all that apply. We will do our best to accommodate your communication needs.

Who is making this submission?

I am a

Do you want to provide your name?

Yes

No, I want to remain anonymous

Participant Details

Is this about a Buddyhub Participant / Client?

Yes

No

Not sure

I prefer not to say

Participant name

Optional. Only provide if relevant to your submission.

Participant NDIS number

Only provide this if you are comfortable. This helps us identify the correct record but is not required to submit feedback or a complaint.

Your relationship to the participant

What happened?

Date of event or issue

Month

Day

Year

Optional. Enter the date the event or issue occurred, if known.

Approximate time

Optional. Enter an approximate time if relevant.

Location

Optional. Enter the location where the event or issue occurred, if known.

Tell us what happened or what you would like to share

Please include the key facts, dates, names, locations or examples if you know them. Only include health, disability or sensitive information if it is relevant to your feedback or complaint.

Who was involved?

You can include names of workers, participants, family members, providers or other people if relevant.

Has this happened before?

No

Yes

Not sure

Have you already raised this with BuddyHub?

No

Yes

Not sure

If yes, who did you speak with and what happened?

Impact and risk

What impact did this have?

No impact

I felt upset, worried, unsafe or disrespected

Supports were delayed, missed or not delivered as expected

There was a privacy concern

There was a financial or billing concern

There was a health, safety or wellbeing concern

There may have been abuse, neglect, violence or exploitation

There may have been a breach of rights, choice or control

Other

Select all that apply.

What outcome would you like?

Please tell us your preferred outcome

Advocate, Representative or support person

Do you want an advocate, representative or support person involved?

No

Yes

I am not sure

Representative or advocate name

Representative or advocate contact details

Yes, I consent to BuddyHub contacting the person listed above about this feedback, complaint or suggestion.

Supporting documents

Upload supporting documents or photos

You may upload documents, screenshots, photos or other information if relevant. Do not upload anything you do not have permission to share.

Optional. Accepted file types: images and documents (e.g. PDF, Word, JPG, PNG). Maximum 5 files.

Privacy, consent and external complaint options

BuddyHub will use the information you provide to record, assess, respond to and improve our services. We will only collect information that is reasonably necessary to manage your feedback, complaint or suggestion. We will handle your information in line with our Privacy Policy. We may need to disclose information if required or authorised by law, or where necessary to prevent or lessen a serious risk to someone's safety, health or wellbeing.

I understand that BuddyHub will collect and use the information in this form to assess, respond to and manage my feedback, complaint or suggestion. I understand I can ask BuddyHub about access to, correction of, or withdrawal of consent for my personal information where applicable.

You can access our Privacy Policy here

You can also raise concerns directly with the NDIS Quality and Safeguards Commission. Phone: 1800 035 544. If immediate emergency assistance is needed, call 000.